Refund policy

REFUND POLICY

Last Updated: December 28, 2024

DIGITAL PRODUCTS - NO PHYSICAL ITEMS
All products sold by BestDesignsStore are digital design files delivered electronically. No physical products are shipped.

30-DAY MONEY-BACK GUARANTEE
We stand behind the quality of our embroidery designs. If you're not satisfied with your purchase, we offer a full refund within 30 days of purchase under the following conditions:

Eligible for Refund:
• File is corrupted or cannot be opened
• Design does not match the product description
• Wrong file format was provided and we cannot supply the correct format
• Technical issue preventing download or use of files

NOT Eligible for Refund:
• "Changed my mind" or impulse purchases
• Lack of software or equipment to use the files
• Incorrect format purchased (please verify compatibility before ordering)
• Files have been used, edited, or partially used in projects
• Customer error in purchasing wrong design

How to Request a Refund:
1. Email us at [bestdesignsstoreon@gmail.com] within 30 days of purchase
2. Include your order number and reason for refund request
3. Describe the issue in detail (screenshots helpful)
4. We will review and respond within 48-72 hours

Refund Processing:
• Approved refunds are processed within 5-10 business days
• Refunds will be issued to the original payment method
• You will receive email confirmation once refund is processed

No Refunds After 30 Days:
All sales are final after 30 days from the date of purchase.

File Replacement:
If you experience technical issues with downloaded files, we will replace them free of charge. Contact us before requesting a refund.

Questions?
Contact us at [your-email] and we'll be happy to help!